Ordering
What is your shipping policy?
We ship products
within 5 to 7 business days. We use reliable shipping services to ensure your
order reaches you on time. Shipping details along with a tracking number will
be sent once your order is dispatched.
Can I inspect the product upon delivery?
Yes! Customers can
inspect the product upon delivery to check the materials, colors, and sizes. If
you wish to exchange or return the product, you can hand it back to the
delivery person at the time of delivery and pay for the shipping fee only.
I have a question about my order, who can I talk to?
Please use the contact form on the Contact Us page to send us your queries.
Do you offer discounts or promotions?
Yes, we offer seasonal
discounts and promotions. Be sure to follow us on our social media pages for
the latest offers and discounts.
Product
How do I choose the right size?
We provide a detailed
size chart for each product on its size chart page. If you're unsure about the
size, feel free to contact us via message and we’ll help you choose the best
size for you.
Do you offer product customization?
Yes, we offer some
customization options like color and small design details upon request. Please
reach out to us for more information on customizing products.
Returns
What is your return policy?
Please refer to the Returns & Exchanges page for our return policy.
Can I exchange or return the product after receiving it?
Exchanges and returns
are not possible after the product leaves the delivery person. Exchanges and
returns are only allowed if there is a manufacturing defect, in which case, we
will cover the shipping cost for the return.
What should I do if I receive a defective product?
If you receive a
defective product, please contact us immediately via email or direct message.
We will arrange for a replacement and cover the shipping cost for the return.
Payment
Do you accept Cash on Delivery (COD)?
Yes, we offer Cash on
Delivery as a payment option. You can pay in cash to the delivery person when
your order arrives.